Responsibilities
This position's primary responsibility is to provide outstanding support to the front desk department at our multispecialty ophthalmic practice. This support includes: coordinating and scheduling patients, answering phones, maintaining an efficient and effective structure to improve the practice level of customer service.
Qualifications
The following abilities and skills are required.
Ability to:
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- establish and maintain a cooperative working relationship with staff, coworkers, and the public, both on the telephone and in-person
- handle multiple ongoing tasks
- write concisely and clearly, with appropriate spelling
- perform effectively under conditions of fluctuating workload
- Use standard computer programs such as spreadsheets, word processors, and mail and Internet browsers.
- Requesting authorization from various insurance plans.
- Checking patient insurance eligibility
- Answering phones
- Provide excellent customer service.
Skilled in:
- prioritizing assignments to complete work promptly
- working independently and following through on projects with minimal direction
- establishing and maintaining alphabetical files
- speaking, distinctly, and pleasantly on the telephone to communicate with the public, patients, physicians, and scientists
- Spanish speaker required
Preferred:
- Understand basic ophthalmic terminology, and be familiar with signs and symptoms of various ophthalmic problems to answer patient questions and request urgent evaluation when indicated.
- Ability to type 45 and above words per minute.
- Knowledge of PDM patient appointment scheduling system (NextGen a plus)
- Skill in editing correspondence and manuscripts for correct grammar, spelling, and punctuation.
Ability to use electronic mail and Internet services. Alliance Eye is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Medical Terminology: 1 year (Preferred)
- Customer Service: 2 years (Required)
Work Location: In person
