Grounds Control USA is a national exterior facility management company specializing in landscape maintenance, parking lot maintenance, and snow & ice removal services. We have 30+ years of experience, over 800 vetted field partners, and currently managing thousands of properties nationwide. We are proud to be a Certified 100% Women Owned Small Business recognized by US Women’s Chamber of Commerce - USWCC | National Women’s Business Enterprise – NWBE certified firm.
The Operations Support Coordinator works in a support role to the Project Manager(s) to help achieve excellent communication, project execution, and follow up between the client and our network of nationwide field partners.
- Remote position
- Provide and maintain excellent customer service
- Maintains constant awareness of customer expectations
- Timely communication with customers and vendors
- Collects, enters and maintains data within company databases
- Assist PM to ensure all estimates are prepared, reviewed for accuracy and approved as requested.
- Able to function in high paced environment
- Keen eye for detail
- Results and action oriented
- Effective problem-solving skills, ability to handle diversity
- Technically competent and skilled
- Organized
- Self Starter
- Follow simple directions
- Work independently
- Detailed oriented
- Resourceful
- Good time management
- Able to follow through with daily, weekly, monthly tasks
Responsibilities:
Set up daily task schedule for the following:
- Follow up on any out-of-scope work requests and/or quotes.
- Update portals/spreadsheets with all new information given from the vendor follow ups.
- Check each site for service visit pictures per their schedule for the month
- Follow up with vendor Not submitting pictures.
- Notify PM if there are any issues with the vendor, getting updates, pictures, level of service, etc
- Procure vendors as requested by PM, updating all needed areas with the vendor information
- Vendor Management - Main point of contact for vendors regarding issues or questions. If needed, escalate to the PM for resolution.
Job Type: Full-time. This is a remote position. Candidates should be highly motivated and organized.
Work Place: Remote Position with occasional reporting to Daniel Island, SC
Hours: Standard 8am – 5pm or as required
Report To: Project Manager(s) and/or VP/GM
Competitive Salary
Paid Time Off
401K
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- Paid time off
Schedule:
- Monday to Friday
Work Location: Remote
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