Customer Service Representative, 7:30-4PM PST [United States]

 

Requisition Number

AMER28294

Employment Type

Full-time

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Location

Virtual Office

Job Summary

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Primary responsibility for the Zimmer Biomet Order to Cash cycle (Order Placement, Invoice Accuracy, PO Application, etc.). Answer inquiries and provide information to internal and external customers. Requires knowledge of Zimmer Biomet office systems and procedures. Duties include a combination of answering telephones, purchase order processing, email correspondence, and system driven activities.

Working Hours: 7:30-4PM PST

Principal Duties and Responsibilities

• Support of the US field and customers in ensuring orders are placed and case support and associated transactions are completed accurately and in a timely manner.

• Timely response and support for all inquiries (call, text, email, system driven, etc.).
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Process emergency orders. Other duties as assigned.

Expected Areas of Competence

• Ability to communicate clearly in verbal and written form in English. Interact with staff and management at all levels of the Zimmer Biomet organization and its customers.

• Ability to develop and maintain positive relationship with sales associates, external customers, distributor operations team members, and internal stakeholders.
• Excellent verbal and written communication skills.
• Ability to analyze situations and resolve problems.
• Effective working in teams to achieve the department’s objectives.
• Consistently show energy, drive, accountability, due diligence and detail orientation.
• Knowledge of ZDCS, ZSMS, and Livelink preferred.
• Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization.
• Ability to quickly understand and adapt to processes, policies and systems used by Distributor and Customer Operations team members as well field sales employees.
• Ability to seek out process improvement opportunities and make recommendations.

Education/Experience Requirements

• High School Diploma or equivalent

• One Year of prior Customer Service experience preferred

Travel Requirements

• Less than 5%

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

EOE/M/F/Vet/Disability

Compensation Range: $18 - $24/hr, based on experience

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