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About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Main Responsibilities
- Responsible for day-to-day support functions within Centralized Operations Service Delivery Structure Load network inventory center.
- Support a team that is responsible for Ordering services with over 200 Off net vendors that supports Lumen’s products.
- Escalate and remove roadblocks with our 3rd party vendors to improve overall delivery cycles.
- Attend weekly/monthly meetings with vendors to discuss process and interval improvements Plans.
- Work closely with the Customer facing team to address customer site requirements, site access and project plans for large projects.
- Responsible for driving Service Improvements plans to improve policy and processes that impacts our day-to-day activities.
- Manage teams’ performance and provide training to support the changing environment
- Partner with Access planning team to address quoting and redesign that impact 3rd party vendor solution.
- Work closely with IT to drive any system issues that impact automation coding that supports our workflows.
- Work with Customer facing and Access teams on special pricing approvals.
- Partner with Field Operations, Design, and testing teams to resolve complex issues.
- Handle inquiries regarding completion dates and job progress with other departments.
- Primarily performs work duties sitting at a workstation utilizing a computer and telephone for extended periods of time.
- Provide analysis of data used to make staffing and other key decisions.
- Ensure accurate measurement and reporting of Teams metrics.
What We Look For in a Candidate
Must be able to prioritize multiple projects and perform under strict deadlines.
- Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy in a detailed, metrics based work environment.
- Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web based applications.
- Working knowledge of MS Excel.
- Broad knowledge/understanding of how provisioning works
- Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.
- Ability to provide efficient, quality service to both internal and external customers.
- Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.
- May work closely with team members and supervisors or work independently with little supervision as required by the needs of the business.
- Will use telephone and Teams for a long period of time, answering a high volume of calls daily.
Section Title: Preferred Qualifications
Preferred Qualifications
- At least six (6) months experience in the last 4 years working in Lumen systems such as Flightdeck, SAO, Core, EFLOW, and EASE.
- 4 year BS degree or 4 Years of Telecom/Technology experience
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
#ibm
Requisition #: 330569
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
72540
161520
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
