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Job description
We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.
Why Choose Swim?
- It's a fun, creative, flip flop friendly environment
- Every day is different with new chances to make lasting impressions and build relationships
- You get to be a part of making a difference in the lives of children and families
As a Customer Service team member you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a customer service team member you will report to the Office Manager or Admin Manager during shifts and provide support throughout the day as needed.
We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Manage inbound and outbound emails throughout day
- Follow communication “scripts” when handling different topics
- Make and move bookings, assist families in scheduling needs
- Keep track of logs under Goggle Drive
- Friendly engagement of families by phone and in person.
- Multitask to efficiently and professionally maintain accurate records and answer customer questions.
- Be a team player who is who is consistently dependable and reliable.
- Complete required training and be a continual learner.
- Follow our systems with a focus on follow through and details.
- Smile and have fun during your entire shift.
Qualifications:
- Caring and compassion for children and adults
- Ability to solve problems by proactively finding solutions
- Strong communication skills
- Great attitude and willingness to be coached
- The ability to focus in a fast-paced environment
- The ability to commit to at least 1 year of employment, afternoons and weekends required
Benefits:
- Fun team atmosphere
- Competitive pay
- Employee discounts/swim lessons
- Benefits for Full Time Employees
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Sherman Oaks, CA 91423: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
