Public Safety Communications Supervisor [United States]

 

JOIN THE CITY OF PLACENTIA PUBLIC SAFETY COMMUNICATIONS TEAM!

THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF

PUBLIC SAFETY COMMUNICATIONS SUPERVISOR

$86,292.00 - $106,495.92/Annually + Excellent Benefits | Filing Deadline: July 16, 2023

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THE POSITION: Under general supervision, organizes, plans, schedules, coordinates, supervises, and evaluates the work and activities of civilian personnel engaged in the preparation, processing, maintenance, and retrieval of law enforcement records and public safety dispatch services for police, fire, and EMS on an assigned shift; prepares and presents internal management reports and statutory reports; and performs related duties as assigned.

THE ORGANIZATION: At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you. Don’t wait; apply today!

Examples of Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Assigns, coordinates, supervises and evaluates the work of employees assigned to the Communications Division and the work of Public Safety Dispatchers on an assigned shift; assists the Public Safety Communications Manager in developing, implementing and monitoring short and long-term plans, goals and objectives; schedules and coordinates the assignment of bureau personnel.
• Trains staff as to proper procedures for handling 911 emergency calls and non-emergency calls for service; explains proper methods for dispatching and referring police, fire and medical aid calls and providing pre-arrival instructions.
• Schedules dispatch personnel for shift assignments, including meeting overtime and minimum staffing requirements, and training assignments.
• Conducts performance evaluations of assigned staff; establishes performance requirements and personal development targets for assigned staff; regularly monitors performance and provides coaching for performance improvement and development.
• Participates in developing, implementing and evaluating plans, work processes, policies, systems and procedures to achieve the division's annual goals, objectives and work standards.
• Develops recommendations to improve Communications' operations and efficiency and coordinates activities with other divisions, departments, and agencies.
• Prepares a variety of statistical reports and conducts special studies to accumulate data on crime, arrests and citations, juvenile detention, missing cases, and other activities subject to audit and analysis.
• Receives, assigns and performs audits of dispatching calls and data entered in police records as well as employee certification records.
• Develops, reviews, and updates written manuals, procedures and instructions.
• Act as a working supervisor and fill dispatcher shift vacancies when needed.
• Coordinate mutual aid requests with outside agencies for police, fire, and medical operations.
• Train employees on both daily operations and new procedures for both the police and fire departments.
• Participate in various meetings related to Communications Center operations.
• Provide in person feedback to staff related to quality assurance reviews relating to both police and fire department operations.
• Investigate and address personnel complaints received both internally and from the public.
• Ensures compliance with regulations of the State Department of Justice and FBI.

Typical Qualifications

EDUCATION & EXPERIENCE

A typical way of obtaining the knowledge, skills, and abilities outlined above is: a Bachelor's degree in Criminal Science, Public Administration, or a related field and a minimum of four years of increasingly responsible dispatching of emergency public safety services, and trainer or lead with supervisory experience; or an equivalent combination of training and experience.

Depending on the applicant pool, extensive work experience may be substituted for education. Previous fire department or medical dispatching experience is highly desirable.

LICENSES, CERTIFICATIONS, AND SPECIAL REQUIREMENTS

• Ability to work extended hours, rotating shift assignments, and various overtime hours as assigned; including on-call, holidays, and weekends.
• Complete the following certifications within the first year of employment:
  • POST Professional Public Safety Dispatch Supervisor certification.
  • First Aid/CPR certification acknowledged by the American Red Cross
• Meet continuing certification standards annually to comply with legal and operational requirements.
• Additional certifications in Emergency Dispatch or closely related are desirable.

KNOWLEDGE OF

California Public Records Act; federal, State, and department regulations governing the dissemination of police records and reports and the operation of an emergency public safety dispatch center; computer aided dispatch, and CLETS and NCIC applications; public safety codes and regulations governing public safety communications, including the Penal Code, Vehicle Code, Health and Safety Code, Business and Professions Code, and related requirements; practices, procedures, systems, equipment and techniques involved in 911 and related emergency dispatching operations and the handling of non-emergency calls; telephone/radio recording devices and applicable laws; radio, telephone, and console TDD equipment operations; practices, procedures, systems, equipment and techniques involved in classifying, indexing, processing, filing, retrieving police records and reports; supervisory principles and practices; budgeting techniques, and common fire and police terminology.

ABILITY TO
Operate emergency communications console and related telecommunications and security monitoring equipment; use computer-aided dispatch software as well as word processing and spreadsheet software; select, train, supervise and evaluate the work of employees; plan and schedule work assignments; develop and implement goals, policies, procedures and work standards and controls for dispatching and records management purposes; analyze and interpret laws, standards, and department practices and solve operational and administrative problems; prepare clear and concise records, reports, correspondence and other written materials; prepare clear and concise records, reports, correspondence and other written materials; maintain confidentiality of records; establish and maintain effective working relationships with the staff, management, vendors and the general public; remain calm and communicate distinctly and precisely in emergency situations; and think critically and provide solutions with limited information or details.

Supplemental Information

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands:

While performing the duties of this job, the employee is regularly required to frequently sit, stand, reach, lean, twist, turn, grasp, feel, lift, push, pull, bend, kneel, and sit for prolonged periods of time. Manipulate feet to operate radio microphone or console equipment. Input information into the computer for prolonged periods of time. Hear and talk with the general public, law enforcement personnel, fire and medical personnel, and City staff on the telephone and radio communications equipment in person and using a headset. Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment or on the telephone. Read computer display monitors and distinguish colors on computer display monitors. Read and understand technical manuals related to communications equipment, as well as reports, contracts, correspondence, memos, and other written materials. The employee is exposed to continual background noise, and static noise from radio communications equipment, telecommunications equipment, and other office equipment. The position requires close vision, color vision, and the ability to adjust focus.

Mental Demands:
While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information, and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, as well as City staff, law enforcement and fire personnel and the general public.

WORK ENVIRONMENT
The employee regularly works in an office environment; the noise level is moderately quiet although loud at times given the need to monitor multiple frequencies and communications by radio, telephone, and communications console. The employee must monitor the communications console, alarms, and security cameras on a continuing basis.

RECRUITMENT PROCESS
Complete employment applications must be submitted online at www.placentia.org. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications, as well as responses to the supplemental questionnaire, will be reviewed by the hiring department. Applicants that possess the most recent and pertinent qualifications will be invited to continue in the selection process, which may include a written examination and/or oral interview.

EQUAL OPPORTUNITY EMPLOYER
The City of Placentia is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

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