Why Mayo Clinic
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
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Responsibilities
The International Patient Coordinator works with embassy-sponsored patients and their Sponsors (generally government entities) and /or with counterparts at international medical centers and referral facilitator companies to coordinate care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agent. Interacts on a daily basis with these external groups, international patients, Mayo staff, and Sponsoring Agents to coordinate services for patients referred by these organizations. Specific to embassy-sponsored patients, assists in obtaining authorization of services not covered by the original Letter of Guarantee. Communicates regularly with Sponsoring Agents, providing lists of patients active in the Mayo system, status, etc. Works to ensure appointments are scheduled timely and consistent with the approved care. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment. Will be asked to cover other assignments in the International Office as needed.
Qualifications
Bachelor's Degree and two years of relevant experience, ideally in the medical field. Excellent organizational, communication and teamwork skills. Very strong customer service skills and a proven ability to expeditiously resolve problems. Must be flexible and have the ability to respond to changing priorities and varying workloads. Must demonstrate fluency in English and the target language. Must have knowledge of cultural backgrounds of patients to be served. Bilingual skills may be required as determined by practice needs.
Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred. Bilingual language skills are strongly preferred, based on practice needs.
Exemption Status
Exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $55,910 - $83,948 / year.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday through Friday, 8:00am - 5:00pm
Weekend Schedule
N/A
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Casie Johnson
Department Title
Internal Medicine
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