Business Operations Manager


 

Pay,Benefits, & Work Schedule


Full-time position available with the General Services Department, Administration Division located at 414 East 12th Street
Salary Range: $7,268-$10,902/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: September 05, 2023


Responsibilities

  • Lead and manage complex process improvement, direct and coordinate cross-functional teams, develop business cases, and analyze complex data.
  • They will identify and assess opportunities for improvement, develop and implement plans, track progress and performance, and ensure sustainability of gains.
  • Assists with the development of citywide policies, procedures and controls through consultation with division heads on administrative and business activities, and programs.
  • Reviews budget estimates, special reports and proposals, prepares drafts of proposals, makes reports on completed projects and City programs.
  • Confers with officials and other representatives of governmental agencies, consulting firms, and contractors on problems relating to projects being proposed or in progress.
  • Develop and implement data management strategies and policies to ensure data integrity, accessibility, and security.
  • Establish data governance practices, including data quality standards, data documentation, and data lifecycle management.
  • Collaborate with IT and data teams to design and implement data management systems, databases, and reporting tools.
  • Oversee data collection, validation, analysis, and reporting activities to support business decision-making.
  • Stay updated on data management best practices and emerging trends in data governance, analytics, and visualization.
  • Assist management operations with ensuring smooth and efficient functioning of various departments.
  • Develop and implement operational policies, procedures, and guidelines to enhance productivity, quality, and customer satisfaction.
  • Monitor key performance indicators (KPIs) and metrics to assess operational performance, identify bottlenecks, and drive continuous improvement.
  • Collaborate with division heads to streamline processes, optimize resource allocation, and drive operational excellence.
  • Implement and maintain quality control measures to uphold high standards of product/service delivery.

Qualifications


REQUIRES an accredited Bachelor’s degree in engineering, business or public administration or other appropriate disciplines and 8 years experience in varied public or private sector programs, including 4 years administrative and supervisory experience of a progressively responsible nature in a business setting.

Other Information


URGENT!!! CRITICAL RECRUITMENT INFORMATION

QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010.

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).

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