The Affiliate Administrator will be a point of contact in a fast-paced, performance-based environment between Americor’s Affiliate Partners and all other Americor departments. The Affiliate Administrator maintains and gathers client information and documentation, manages deadlines, and provides outstanding customer service to the Affiliate Partners and other internal departments.
Responsibilities:
- Act as the liaison between the Affiliate Partners and Americor Teams
- Ensure the quality of settlement letter uploads for accuracy
- Update client files with relevant information
- Maintain open lines of communication with the Affiliate Partners to keep them apprised of the status of the accounts that they are working on
- Communicate with Affiliates via email and phone calls
- Create tasks, maintain accurate notes in the CRM, and follow up on daily tasks as necessary
- Meet deadlines on tasks and all position-related projects
- Maintain professional relationships with internal departments and Affiliate Partners
Requirements:
- 6 months experience in an Americor Role
- Debt resolution experience required
- Training experience is a plus
- Phenomenal verbal and written communication skills required
- Proficiency with Google Suite and Microsoft Office
- Detailed knowledge of creditor guidelines and a strong understanding of debt resolution process
- Outstanding relationship-building and customer service skills with the ability to de-escalate difficult situations calmly and effectively
- Superior professional skills, focusing on innovation, and a big-picture understanding; adept at conflict resolution, resolving difficult employee situations quickly and effectively
- Great attention to detail, with the ability to properly apply policies and procedures to various situations
- Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
Education:
- High School diploma or equivalent required
- Bachelor’s degree preferred
Company Benefits:
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Salary: $18.00-$20.00 per hour
Other Duties:
This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.
Work Authorization:
Must be able to verify identity and employment eligibility to work in the U.S.
Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled
We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.
Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.
Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
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