Job Title: Quality Assurance Specialist
Location: 10325 Meanley Dr.
Address Region: San Diego
Postal Code: 92131
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Why work here? Mission Fed offers an awesome company culture, growth opportunities and GREAT benefits for both part-time and full-time employees, including: medical, dental, and vision insurance, 401k match up to 6%, Paid Time Off, 12 paid holidays, company paid life insurance, and much more...
What you’ll be doing as a Quality Assurance Specialist:
- Reviews consumer direct and indirect loan files, legal documents and supporting documentation to verify compliancy with regulatory statues, internal loan policy and procedures requirements as well as proper loan application processing, approvals, and funding guidelines within agreed timeframes.
- Performs documentation verifications, re-verifications and re-calculations including but not limited to: Income, Collateral Valuations, and Debt-to-Income Ratios.
- Reports findings to Management to assist with process improvements, mitigation of risk and staff development. Provide assistance in maintaining the QA database for reporting and tracking purposes relating to consumer direct and indirect loan files and audit findings.
- Processes and distributes QA Consumer loan reports in a timely manner as assigned.
- Reports loan exceptions to QA Management for further review.
- Makes recommendations to management for process improvements, operational efficiencies, and staff training opportunities.
- Provides quality member service to branch and department staff by way of telephone, electronic and in person.
- Acts as a subject matter expert in Consumer Lending, including but not limited to MFCU Lending Policies and procedures, and acts as a resource for branch and department personnel.
- Assists in training Branch and Department staff including but not limited to subjects regarding credit evaluation techniques, credit union systems, policies, and procedures required to produce a Quality Consumer Loan file that is acceptable to MFCU and Regulators.
- Presents and speaks professionally to multiple levels of Management in regards to consumer direct and indirect loan files and audit findings.
- Contributes to the writing and maintaining of QA department procedures.
Education: High School Diploma, G.E.D., or equivalent is required.
Experience: A minimum of one year of financial institution experience to including consumer lending experience is required.
Software: Microsoft Office Suite, QA Tracking System (or other database reporting systems), CRIF, Internet, Symitar and other vendor specific systems.
Skills & Abilities:
- Must be highly efficient, self-motivated and focused, have the ability to effectively prioritize and execute tasks.
- Must be detail-oriented, analytical, and solution-centric with strong member relations emphasis.
- Must be able to effectively communicate with peers and Management both verbally and written.
- Great team!
- Professional yet relaxed environment!
- Training. Lots and lots of training!
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
Base Pay/Salary: $21.00 - $24.00 an hour
The hourly rate range that we expect to pay for this position is $21.00 - $24.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the COVID-19 notice provides the disclosures required by the CCPA and applies to applicants who are subject to the CCPA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
INDMF
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