UPMC Healthplan has an exciting oppourtunity for a Pharmacy Services Representative in the Pharmacy Services Department. This is a full time position working Monday through Friday 9 am to 6pm with Saturday rotations. This is a remote position.
Provide customer service support, in a call center environment, to UPMC Health Plan's Department of Pharmacy Services. Interact with physicians, pharmacists, and members to obtain information pertinent to the decision-making process, explain Health Plan sponsored benefits, and assist with pharmacy claims processing functions. The scope of the information is primarily clinical and pharmacological in nature.
Responsibilities:
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- Handle all duties with the highest level of confidentiality.
- Accurately complete required documentation per department guidelines.
- Follow-up on inquires from UPMC Health Plan customers (physicians, members or pharmacists).
- Maintain current knowledge of all Health Plan and departmental polices and procedures.
- Respond to customer (physicians, members or pharmacists) requests and inquiries in a timely and accurate manner.
- High school diploma or equivalent.
- Pharmacy technician training preferred.
- Customer service and/or call center experience required.
- Basic knowledge of health care/managed care concepts.
- Good verbal and communication skills; including telephone skills.
- Proficiency in typing required.
- Ability to Microsoft Windows based PC and multi-line telephone.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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